troubleshooting
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troubleshooting [2017/05/04 19:18] mmartin |
troubleshooting [2020/03/27 14:22] |
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| - | ======Troubleshooting====== | ||
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| - | A few troubleshooting steps can be taken if you’re having issues with your device sending information to RainWiseNet. | ||
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| - | If you are having trouble viewing your data on your weather webpage, refer to the [[internal_web_page|Internal Web Page]] to gain direct access to your device. | ||
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| - | =====Resetting an IP-100===== | ||
| - | - Unplug and re-boot your device. | ||
| - | - Plug your device back in to the power source while pressing and holding the reset button. | ||
| - | - The three main lights on the right will light. Continue holding the reset button until these lights go out (approximately 10 seconds) then release the button. | ||
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| - | This procedure clears the password and static settings re initializing the DHCP. | ||
| - | Do NOT unplug for at least 10 minutes. | ||
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| - | =====Product Support===== | ||
| - | Product support can be found at [[http://www.rainwise.com/support/|RainWise Support]] or at the bottom of your products web page on [[http://www.rainwise.com|RainWise]]. Documents are available here along with frequently asked questions. If your support inquiry is not resolved by troubleshooting or our product support, you may wish to contact RainWise. | ||
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| - | =====Contact Information===== | ||
| - | RainWise Inc. \\ | ||
| - | 18 River Field Road | ||
| - | Trenton, ME 04605 USA \\ | ||
| - | Phone: (207) 288-5169 \\ | ||
| - | Toll Free: (800) 762-5723 \\ | ||
| - | Online: [[http://www.rainwise.com/| RainWise]] \\ | ||
| - | Contact Form: [[http://www.rainwise.com/about/contact| RainWise Contact Form]] \\ | ||
| - | \\ **Previous Page:** [[Internal Web Page]] | ||
troubleshooting.txt · Last modified: 2020/03/27 14:22 (external edit)
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