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troubleshooting [2017/05/04 19:15] mmartin |
troubleshooting [2020/03/27 14:22] |
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- | ======Troubleshooting====== | ||
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- | A few troubleshooting steps can be taken if you’re having issues with your device sending information to RainWiseNet. | ||
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- | If you are having trouble viewing your data on your weather webpage, refer to the [[internal_web_page|Internal Web Page]] to gain direct access to your device. | ||
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- | ---- | ||
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- | =====Resetting an IP-100===== | ||
- | - Unplug and re-boot your device. | ||
- | - Plug your device back in to the power source while pressing and holding the reset button. | ||
- | - The three main lights on the right will light. Continue holding the reset button until these lights go out (approximately 10 seconds) then release the button. | ||
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- | This procedure clears the password and static settings re initializing the DHCP. | ||
- | Do NOT unplug for at least 10 minutes. | ||
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- | ---- | ||
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- | =====Product Support===== | ||
- | Product support can be found at [[http://www.rainwise.com/support/|RainWise Support]] or at the bottom of your products web page on [[http://www.rainwise.com|RainWise]]. Documents are available here along with frequently asked questions. If your support inquiry is not resolved by troubleshooting or our product support, you may wish to contact RainWise. | ||
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- | ---- | ||
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- | =====Contact Information===== | ||
- | RainWise Inc. \\ | ||
- | 18 River Field Road, Trenton, ME 04605 USA \\ | ||
- | Phone: (207) 288-5169 \\ | ||
- | Toll Free: (800) 762-5723 \\ | ||
- | Online: [[http://www.rainwise.com/| RainWise]] \\ | ||
- | Contact Form: [[http://www.rainwise.com/about/contact| RainWise Contact Form]] \\ | ||
- | \\ **Previous Page:** [[Internal Web Page]] | ||